Data Deletion

01Data We Receive Through Facebook Login

Businesses use our messaging platform to talk to their customers on WhatsApp, SMS, email and website chat. When a business connects a WhatsApp number using Facebook Login (Meta's Embedded Signup), Meta shares the following with us:

• Account identifiers: the WhatsApp Business Account ID and the business name.
• Phone number details: the phone number IDs and display numbers the business chooses to connect, with their quality rating and messaging limits.
• Access token: a token that lets the platform send and receive WhatsApp messages on the business's behalf.

02Deleting Your Business Account Data

If your business connected WhatsApp to our platform, follow these steps:

1. Disconnect WhatsApp in the panel. Sign in, go to Channels, then WhatsApp, and choose Disconnect. The access token is removed immediately and no further messages are sent for your business.
2. Remove our app from Facebook. In Facebook, open Settings & privacy, then Settings, then Business integrations, and remove Infovirtech. This withdraws the access you granted through Facebook Login.
3. Ask us to delete everything else. Email privacy@infovirtech.com from the email address on your account, with the subject "Data deletion request" and your business name. We delete your WhatsApp connection details, contacts, conversations, templates, chatbots and user accounts.

03Deleting Your Personal Data as an Individual

If you've messaged Infovirtech on WhatsApp, contacted us through our website, or engaged our services, email privacy@infovirtech.com with the subject "Data deletion request" and the phone number or email address you used with us. We delete your contact details and message history.

If you received messages from another business that uses our platform, that business decides what happens to your data. Contact that business directly. If you can't reach them, write to us and we'll pass your request on.

04What Happens After You Ask

• We may ask you to confirm the request from the email address or phone number on record, so nobody else can delete your data.
• We complete the deletion within 30 days of confirming your request.
• We email you when the deletion is complete.
• Copies in our backups are overwritten as those backups expire, and are never restored for any other purpose.

05Data We Are Required to Keep

Invoices, payment records and tax documents are kept for as long as Indian law requires, and are used only for that purpose. Records of messages already delivered may also remain with Meta under its own retention practices, as described in Meta's Privacy Policy.

06Contact Us

For data deletion requests or questions about this page: