How we collect, use and protect your data — including data handled through the Meta / WhatsApp Business Platform.
Infovirtech Private Limited ("Infovirtech," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights — including specific disclosures required for our use of the Meta / WhatsApp Business Platform to communicate with customers, and for the messaging platform we provide to businesses, which connects their WhatsApp Business accounts through Facebook Login. It should be read together with our Terms of Service and Data Deletion page.
We collect the following categories of information:
We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. ("Meta"), to communicate with customers and prospective customers — for example, responding to enquiries, sending order or project updates, appointment reminders, and support messages.
What we collect through WhatsApp: your WhatsApp phone number, WhatsApp display name and profile information you've made available, the content of messages and attachments you send us, and message metadata such as timestamps and delivery/read status.
Who processes it: this data is processed both by Infovirtech and by Meta as the platform provider. Meta processes it in accordance with its own WhatsApp Business Messaging Policy and Meta Privacy Policy, which govern how Meta handles data on its platform independently of Infovirtech.
You can stop receiving WhatsApp messages from us at any time by replying "STOP," blocking our business number directly in WhatsApp, or emailing privacy@infovirtech.com. Blocking or opting out does not delete messages already exchanged; see Data Retention below for how long we keep that history.
Our use of the WhatsApp Business Platform is subject to Meta's Platform Terms in addition to this policy. Where Meta's terms and this policy address the same data, Meta's terms govern how Meta itself handles that data on its infrastructure.
We provide a messaging platform that lets businesses talk to their own customers on WhatsApp, SMS, email and website chat. A business connects its WhatsApp Business account to the platform using Facebook Login (Meta's Embedded Signup).
What Meta shares with us when a business connects WhatsApp: the WhatsApp Business Account ID and business name; the phone number IDs, display numbers, quality ratings and messaging limits of the numbers the business chooses to connect; and an access token that lets the platform send and receive WhatsApp messages on that business's behalf.
What we don't receive: your Facebook password, friends list, posts or personal Facebook profile.
The contacts, conversations and other data a business keeps on the platform about its own customers belong to that business. We process it on the business's behalf and following its instructions, to provide the service. The business decides why it collects that data and is responsible for having its customers' consent to message them. Customers of a business using our platform should contact that business about their data; if they can't reach the business, they can write to us and we'll pass the request on.
Access tokens and other credentials are encrypted when stored, and each business's data is kept separate from every other business's data.
A business can disconnect WhatsApp in the platform at any time, which removes the access token immediately, and can remove our app from Facebook under Settings & privacy → Settings → Business integrations. To have all data deleted, follow the steps on our Data Deletion page.
We only use your personal data where the law allows us to, most commonly:
We share personal data only where necessary, with:
We do not sell your personal data to third parties.
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting or reporting requirements. WhatsApp conversation records are retained for as long as needed to support an active enquiry or project, and are subject to Meta's own retention practices for platform-level data on its infrastructure.
For businesses using our messaging platform, account data, WhatsApp connection details, contacts and conversations are kept while the account is active. They are deleted within 30 days of the account being closed or of a deletion request, except invoices, payment and tax records, which we keep for as long as Indian law requires.
We use appropriate technical and organizational measures to prevent personal data from being accidentally lost, used, accessed, altered or disclosed without authorization. Access is limited to employees, contractors and third parties with a genuine business need, all bound by confidentiality obligations.
Depending on applicable law, you may have the right to:
To exercise any of these rights, contact us using the details in Section 13.
Our website may use cookies and similar technologies to remember preferences and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect site functionality.
Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal data from children.
Where data is processed by service providers such as Meta outside your home country, we rely on those providers' own compliance mechanisms and safeguards for cross-border data transfer.
We may update this policy from time to time. Material changes will be reflected by an updated "Last Updated" date at the top of this page.
If you have questions about this policy or how we handle your data:
| privacy@infovirtech.com | |
| Phone | +91 82779 96384 |
| Address | 7/4 Mughalchak, Alinagar, Mughalsarai, Chandauli 232101 |